The team at Gladly engaged with us to produce their fourth annual Customer Expectations Report, which surveyed consumers on what they expect from the brands they love.
Highlights
Quality business media placement, including Forbes and WWD.
Thought leadership platform for Gladly’s CEO
Research led to a series of demand gen reports
Emotional Responses
We built on the success of their previous reports by creating a survey that elicited emotional as well as behavioral responses, resulting in a more complete picture of the customer audience.
Niche Mini-Reports
Created three additional reports tailored to Gladly’s messaging and focused on core audiences
Earned Media
High-quality media placements, including Forbes and WWD.